Home storage3 models
Portable power11 models
Legal
Warranty
What is covered, for how long, and how to make a claim.
Last updated: November 2, 2026
Warranty period
| Product | Warranty |
|---|---|
| Portable power stations (S03, S2, S3, S5, W series) | 2 years from shipment |
| Expansion batteries (S2-BAT, S5-BAT) | 2 years from shipment |
| Folding solar panels (PV-100, PV-220) | 2 years from shipment |
| Home batteries (EH04, EH04E, EH10K-16) | As stated in the datasheet and the commercial agreement for your order |
What is covered
Defects in materials and workmanship under normal use, within the specifications of the product datasheet.
What is not covered
- Damage from improper installation, misuse, impact, fire or flooding
- Use outside the specified temperature, voltage or load limits
- Water or dust ingress beyond the stated protection rating
- Unauthorised opening, repair or modification
- Normal wear, scratches and cosmetic marks
- Batteries stored for long periods without recharge as instructed in the manual
How to make a claim
- Email sales01@ab-ipower.com with the order number, the serial number, photos or a video of the problem and a short description.
- Our technical team diagnoses the problem with you, by email, WhatsApp or video call.
- We then repair, send replacement parts, replace the product or issue a credit, at our discretion.
Return shipping for warranty repairs is the buyer’s responsibility unless agreed otherwise in writing.
Distributors and OEM partners
Distributors and brand owners provide first-line support to their own customers. We support them with spare parts, technical documentation and product training. Spare parts terms are set in the distribution or OEM agreement.